FAQ

All that’s required to check in for your booking is your name and booking reference. Your booking confirmation email contains all the details you need to know for check-in and for your booking. Please make sure you read your confirmation email carefully, and if you have any questions you will be able to contact the operator directly using the details provided in your confirmation email.

To review a product on bookeasy you must have 'Booked, Paid, & Participated'. If you book a product through bookeasy you will automatically be sent an exclusive link after your booking date to leave a review and rating for that product. If you haven’t received this email please check your junk mail folder before notifying us at email

Each operator has their own login to manage availability so new deals can be made available at any time. If you are looking for deals around specific dates that aren’t yet showing on the home page you can still check current availability on forward dates for products you are interested in. Often there are deals available that are not yet promoted on the home page. To check prices offered for future dates first select the product you are interested in, then scroll down to the product booking table where you can move across future dates to check and book. Keep track of many of the best deals on our Facebook Page, or Sign up to receive special deal alerts via email

Availability is often limited for activities and attractions especially during peak times. Allocations can sometimes be increased so if you require more spaces for a certain product at a certain time please feel free to contact us and we will do our best for you. Please note the best way to ensure availability of a ‘must do’ activity so that you don’t miss out is to book well in advance for peak times.

If the product you are booking allows for toddlers to participate for free, please just include the number of toddlers you wish to take with you under the ‘special requirements’ section of the booking form as you proceed to checkout.

If you are having trouble completing a booking this is most commonly due to using an out of date web browser. Updating your browser or downloading a new web browser, or trying again from a different device should solve this issue. If you have an AVG toolbar or similar application installed in your browser this can also disrupt correct function of the bookeasy website, using a different web browser or different computer device without the AVG toolbar installed will return smooth functioning and enable completion your booking. We recommend downloading up to date versions of either Chrome, Safari, Firefox or Microsoft Browsers (IE11/Edge) for the best bookeasy experience. If you are still having problems please contact us by emailing email, and if possible include screen grab images of the issues you are experiencing.

bookeasy accepts credit card payments via Visa, and Mastercard. We also accept account to account payments from the following New Zealand Banks: ASB, BNZ, KiwiBank & Westpac. A booking cannot be completed if you are trying to make a payment via some other card or method. bookeasy only accepts bookings and payments via our secure online payment gateway with Payment Express bookeasy processes all of it’s payments via DPS Payment Express, Australaisia’s main high security payment gateway. Below is a trouble shooting check list to help you solve any issues you may be having

If you are accessing the internet via a public hot spot there may be security restrictions on that hot spot for credit card processing that can prevent you from completing your payment and booking. Please find an alternate way to access the internet in order to solve this issue.

Out of date or unsupported web browsers may cause issues in completing your payment and booking. Updating your browser, downloading a new web browser, or trying again from a different device will solve these issues. If you have an AVG toolbar or similar installed this may also disrupt correct function of the payments pages, if this is the case please try using a different web browser or different computer device without the AVG toolbar installed We recommend downloading up to date versions of either Chrome, Safari, Firefox or Microsoft Browsers (IE11/Edge) for the best bookeasy experience.

If you are still experiencing problems with the payments page you may need to contact your bank.

Step 1: You must first first check your booking confirmation email for any specific terms, conditions or instructions relating to your booking. Unless your booking confirmation has specific instructions to the contrary you must contact the activity operator directly to let them know you wish to cancel and to see if this is possible within the terms of your booking - their contact details can be found on your booking confirmation email. Step 2: Once you have completed Step 1 above you can complete your cancellation and apply for a refund by emailing email with your booking reference number. Please include your reason for cancellation and also the person your spoke to in Step 1

bookeasy’s standard Cancelation Fee is 10% of the total booking value. A minimum fee of $5 applies to cancellations on bookings with a total value less that $50.

The availability and total costs of cancellations, changes and refunds depend on each Operators' own terms, conditions and policies. Some discounted products are strictly non refundable. When you make a booking you agree to be bound by the relevant Operator's terms and policies. Refunds are at the discretion of the operator and bookeasy. In general (unless otherwise stated on your booking confirmation) operators require a minimum of 48 hours notice for any refunds to be considered. In general Cancellations made by you, the customer, within 24 hours of departure will receive no refund. Activities may be rescheduled where the Operator grants consent. To see if your booking can be rescheduled you must first check your booking confirmation email for any specific terms, conditions or instructions. Unless your booking confirmation has specific information to the contrary you must contact the Activity Operator directly using the phone number provided on your booking confirmation.

If your booked activity was cancelled by the operator due to weather or for some other reason, and you have been unable to arrange to reschedule at another time you will be due a refund. To process a refund you need to email the details including your booking reference to email Once we have approved and processed a refund it can take up to 4 working days for banks to process and display this on your statement. bookeasy aims to process refunds in our payment system within 24 hours during normal business hours Monday - Friday

You must first check your booking confirmation email for any specific terms, conditions or instructions relating to changes to your booking. Unless your booking confirmation has specific instructions to the contrary bookings may be rescheduled only where the Operator grants consent and must be arranged directly with the Operator. To see if your booking can be rescheduled please contact the Operator directly using the phone number provided on your booking confirmation. If they are unable to reschedule you, and you cannot go at the booked time please look into the procedure for cancellation.

No - bookeasy does not offer an exchange service to swap the product you have booked for another. If you wish to cancel a booking please refer to our procedure for cancellation.

If you haven’t received your booking confirmation email, please make sure you check your junk-mail folder. If you still can’t locate it, please contact us by emailing email and we can reissue you with a confirmation.

Please use this form to contact us Operator sign-up. Someone will contact you directly once submitted.

Please email your proposal to email.

To arrange your full itinerary, book for large groups, or organize your conference contact us now and save with custom made package deals, please email 2263677191@qq.com